Payment Policy
The ILVDL sends invoices for services when a case is finalized. Clients will receive the invoice via email along with the final report. You can also download copies of your invoices at any time via our Client Portal.
If there is activity on your account, you will receive a monthly statement from the University Bursar detailing recent transactions. Statements are issued on the second business day of each month and are due by the 28th of the same month. A new statement is issued each month, reflecting the updated balance - including any new charges, payments, or late fees. Monthly statements will continue until the balance is paid in full.
Account balances are expected to be paid in full by the due date. In accordance with the University of Illinois System policy, all customers billed through the Accounts Receivable system are subject to a monthly late payment charge of $1.00 or 1.5% of the outstanding balance, whichever is greater, on any amount not paid by the due date.
Accounts that are 60 days or more past due will also incur a past due charge of $2.00 per month, in addition to the standard late payment charge.
Methods of Payment
The ILVDL accepts payments by check or credit card.
Payments by Mail
Payments should be mailed at least five business days prior to the due date to allow for mail delivery and processing time. Payments by mail are applied by the University Bursar to the oldest outstanding balance on your account.
To pay an Invoice from the VDL:
Please include your VDL account number and the corresponding reference or invoice number with your check to ensure proper credit.
Make checks payable to "Veterinary Diagnostic Laboratory" and mail to:
U of I Veterinary Diagnostic Laboratory
Room 1224 VMBSB
2001 S. Lincoln Ave.
Urbana, IL 61802
To pay a Statement from the University Bursar:
The check must include the customer account name and University account number (e.g., @12345678). A printed copy of the payment stub from the statement should be included to ensure proper credit. Please note: Invoice payments may also be sent to this address.
Make checks payable to the "University of Illinois" and mail to:
University of Illinois Payment Center
General A/R
28394 Network Place
Chicago, IL 60673-1283
Electronic payments (Online via e-Check or Credit Card)
Electronic payments are made directly to the University Bursar through the University of Illinois Payment Center. ILVDL invoices are uploaded to the client’s University Bursar account semi-monthly and typically become available for payment on the following business day. Clients are encouraged to log in to the University Payment Center regularly to view their account and see what is currently available for payment.
Setting Up an Account
You can begin the account setup process and make a payment by visiting the University of Illinois Payment Center: https://ipay.uillinois.edu/gar/welcome.cfm
You will need the following information to set up your account:
To pay by e-check, you will also need:
Please note: In the portal, after clicking “I agree” and “Pay Now”, the customer is issued a Payment Receipt listing the confirmation number, account number, total charge amount, transaction date, invoices paid, and an optional prompt for an e-mail address to which a copy of the electronic receipt will be sent.
If you need assistance with the Online Payment Portal, please contact the University Bursar at aroperations@uillinois.edu or 217-333-2180.
You may also call the ILVDL directly to make a credit card payment. If you choose, your card can be kept on file and automatically charged for the amount due at the end of each month. Please note that payments made this way are applied by the University Bursar to the oldest outstanding balance on your account.
Contact Us
If you have questions about your invoice or account balance, please email the Finance Department at vdlfees@vetmed.illinois.edu or call 217-265-8477.
For after-hours necropsy assistance, please call
217-333-1620 and select option #1 to speak with the On-Call Pathologist.
